FAQ's
1. How do I know that my order is confirmed?
After placing your order, you will receive a confirmation call and email. This will include your order number and the estimated delivery time.
2. Can I modify my order after placing it?
Modifications can only be made if your order hasn’t been fulfilled yet. To request changes, please email us at ethoscases@gmail.com within 24 hours of placing your order. Once an order is fulfilled, new items cannot be added, but you can place a new order for additional items. If you need to remove items, contact customer service to cancel the current order and place a new one.
3. How can I track my order?
You will receive an email with shipment details, including the tracking number (AWB) and the courier company's name. You can track your order on their website or contact us at ethoscases@gmail.com. You can also track your order directly from our website.
4. Are there any shipping charges?
Shipping costs vary based on your location and the delivery options available. The shipping charge is calculated based on the item ordered, total weight, and delivery destination. The total amount, including shipping, will be displayed on the payment confirmation screen.
5. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) with an additional charge of Rs.99. Please note that COD does not include cashback or free gifts. For better deals, consider choosing online payment.
6. What are the different ways I can order?
You can place an order in the following ways:
- Online through our website
- Via email at ethoscases@gmail.com
- By calling us at 1800 890 6602
For email and phone orders, please provide:
- Name
- Complete Address with PIN code
- Email Address
- Product to be Ordered
- Phone Number
7. How long does it take for the order to arrive?
We process orders within 2 working days. Delivery typically takes 5-6 working days from the date of the order. Please allow extra time for remote areas and unforeseen weather conditions.
8. Can I have a different billing and shipping address?
Yes, you can provide different billing and shipping addresses.
9. How can I get in touch with the company?
You can reach us via:
- Email: ethoscases@gmail.com
- Phone: 1800 890 6602
10. Can you expedite my product on priority?
Expedited delivery options vary by region. To request expedited shipping, please call our customer support.
11. Why is my shipment delayed?
We ship orders within 2 working days, and delivery usually takes 5-6 working days. However, delays may occur due to remote locations or adverse weather conditions.
12. How can I pay for my order?
We offer secure payment options through CC Avenue, Razorpay, and PayTM. Choose the payment method that suits you best.
13. How do I cancel my order
You can cancel your order in the following ways:
- Email us at ethoscases@gmail.com with the subject "Cancel My Order."
- During our confirmation call before dispatch, you can request a cancellation.
- Call us directly at 1800 890 6602 during office hours (10:00 AM - 05:00 PM).
After placing your order, you will receive a confirmation call and email. This will include your order number and the estimated delivery time.
2. Can I modify my order after placing it?
Modifications can only be made if your order hasn’t been fulfilled yet. To request changes, please email us at ethoscases@gmail.com within 24 hours of placing your order. Once an order is fulfilled, new items cannot be added, but you can place a new order for additional items. If you need to remove items, contact customer service to cancel the current order and place a new one.
3. How can I track my order?
You will receive an email with shipment details, including the tracking number (AWB) and the courier company's name. You can track your order on their website or contact us at ethoscases@gmail.com. You can also track your order directly from our website.
4. Are there any shipping charges?
Shipping costs vary based on your location and the delivery options available. The shipping charge is calculated based on the item ordered, total weight, and delivery destination. The total amount, including shipping, will be displayed on the payment confirmation screen.
5. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) with an additional charge of Rs.99. Please note that COD does not include cashback or free gifts. For better deals, consider choosing online payment.
6. What are the different ways I can order?
You can place an order in the following ways:
- Online through our website
- Via email at ethoscases@gmail.com
- By calling us at 1800 890 6602
For email and phone orders, please provide:
- Name
- Complete Address with PIN code
- Email Address
- Product to be Ordered
- Phone Number
7. How long does it take for the order to arrive?
We process orders within 2 working days. Delivery typically takes 5-6 working days from the date of the order. Please allow extra time for remote areas and unforeseen weather conditions.
8. Can I have a different billing and shipping address?
Yes, you can provide different billing and shipping addresses.
9. How can I get in touch with the company?
You can reach us via:
- Email: ethoscases@gmail.com
- Phone: 1800 890 6602
10. Can you expedite my product on priority?
Expedited delivery options vary by region. To request expedited shipping, please call our customer support.
11. Why is my shipment delayed?
We ship orders within 2 working days, and delivery usually takes 5-6 working days. However, delays may occur due to remote locations or adverse weather conditions.
12. How can I pay for my order?
We offer secure payment options through CC Avenue, Razorpay, and PayTM. Choose the payment method that suits you best.
13. How do I cancel my order
You can cancel your order in the following ways:
- Email us at ethoscases@gmail.com with the subject "Cancel My Order."
- During our confirmation call before dispatch, you can request a cancellation.
- Call us directly at 1800 890 6602 during office hours (10:00 AM - 05:00 PM).
